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New Member

CCX 5.0 spec

Hi.

Our customer have CCM 6.1 and want install Cisco Contakt Center Express 5.0 with IPVR.

He has 100 users for IVR and 3 operator for Contact Center.

He has CCX-50-CM-BUNDLE (5 sets for CCX).

On site cisco.com too less information for specification drawing up.

I have made specification:

CCX-50-BUNDLE-OS=

MCS-7816-H3-CCX1

You can check up that i was not mistaken, and help me with licensing CCX for our customer.

4 REPLIES
Hall of Fame Super Silver

Re: CCX 5.0 spec

7816 will not allow you to have 100 agents, please refer to srnd for agent counts per server:

cisco.com/go/srnd

You will agent license seats for each concurrent logged in agent if you require more than the 5 agents you get for free. Not sure what you mean by 100 IVR users? Are they agents to be logged into UCCX?

Chris

New Member

Re: CCX 5.0 spec

Hi.

We want have 3 agent, and IVP for 100 users.

Hall of Fame Super Silver

Re: CCX 5.0 spec

There is no seat license for IVR users, but I would assume you are planning on using some kind of auto attendent with it. I belvie the bundle will only allow you to have 5 or 10 cti ports which means you can only have that many concurrent calls in it.

Chris

New Member

Re: CCX 5.0 spec

Sorry. I probably was incorrectly expressed.

I want IVR for 3 port cti ports.

My configuration alows me use 3 Cisco Contact Cente agent and 3 ports for IVR?

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