Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
399
Views
0
Helpful
1
Replies

CCX 6.0 - RECORDING ISSUE

alicia.vega
Level 1
Level 1

‎10-26-2011 02:39 AM - edited ‎03-14-2019 08:46 AM


I have a Cisco Unified Contact Center Express Premium 6.0 with 10 agents, and the customer is asking about recording agents, but they need a really simple and cheap solution.

So I have some questions:

- Only with CCX Premium it is possible to record agents conversations in their PC? Is this procedure described in any document?

- Can I record these conversation into a filer or something like that?

- Do I need a Recording & Monitoring Expansion Server? Any additional license?

Thank you very much!

Labels:
0 Helpful
1 Reply 1

Walter Solano
Level 7
Level 7

‎10-28-2011 04:15 AM

To do agent recording you need a premium lic, regarding the filter part I dont understand the question very well... Also it will be important to know that they will be able to record olny incoming or outgoin calls from the agent's IPCC line

Sent from Cisco Technical Support iPhone App

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents