I do have a CCX 7.0 cluster with HA license. SRND and other documentation says that when Master failover ocurr all ACD, IVR, and desktop services will failover within 5 seconds.
I was doing lab testing and forcing master to fail to see what happen and how many time failover takes, and found that an agent (one) logged in takes almost 2 minutes to be completly operational again.
How you are failing over from one server to other? by shutting engine? or by shutting node manager?
Generally CAD fails over in less than 10 seconds(also depends on the network).
2 Minutes which you have quoted are too high for failover that too in lab setup, Failover here means when you stop/restart the services on one server other server shall take it up in 5 seconds and it in practical scenario it takes between 5 to max 15 secs for IVR ports to take up the calls and so as CAD.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...