CCX 8.0 Issue

[chrysostomos1980]

Hi to all

we have CCX System version: 8.0.2.11004-12.During the time that ccx is perform a back up then we are facing the below issue

Do you have anything to advice?

How can solve this

Is crirtical or ?

Message Type: UC_NODE_MGR-0-NODE_MGR_SERVICE_CRASH_DETECTED

Message: 626: Nov 07 2011 04:14:07.523 UTC : %UC_NODE_MGR-0-NODE_MGR_SERVICE_CRASH_DETECTED: %[service name=Cisco Desktop LDAP Monitor Service][App ID=Cisco Unified CCX Cluster View Daemon][Cluster ID=][Node ID=ccx1]: Node manager detected service crash

[Chris Deren · Accepted solution]

Have you opened TAC case for this? That would be my recommadnation.

Chris

[chrysostomos1980]

It seems that we hit a bug

[ADAM RICHARDSON]

Can you advise which bug ID this is?  I believe to be hitting this same bug or one very similar, but couldnt find it in the bug toolkit.

Thanks.

[prashraj]

Hi Adam,

I think the defect which we are talking about here is

CSCtn93085

UCCX: sev 2  alarms generated in SysLog during normal backups

During a backup of UCCX, the LDAP Monitor Service is temporarily stopped.  This is normal behavior, but a severity 2 alarm is being generated in the SysLog.  The alarm makes it appear that the service stopped unexpectedly or crashed.

-I think this has been fixed in 8.0 SU4 and 8.5 SU2.

Also the troubleshooting guide for the backup and restore problem has this as a troubleshooting option

Let me know if this helps

Thanks,

Prashanth

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[chrysostomos1980]

hi

Prashanth has right