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New Member

CCX 8.0: no MOH while first Agent Phone Rings

I have a new CCX 8.0 Installation with a CUCM 8.0.

My script plays MOH as a prompt while the callers are in the queue. As soon as the first agent phone rings, there is no MOH. But if the first agent does not answer the call and the second agent phone rings the caller does hear MOH.

Any idea?

Kind regards

Christian

2 REPLIES

Re: CCX 8.0: no MOH while first Agent Phone Rings

I do have one idea... the sample music on hold takes a little while to ramp up before you can hear it.  Perhaps this is the delay you notice.

Anthony Holloway

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New Member

Re: CCX 8.0: no MOH while first Agent Phone Rings

That was my first guess too .... but you can wait forever.

Meanwhile I found that while the first agent phone rings you can hardly hear some very quiet sounds. Seems there is a problem with the streaming of the MOH. But i have no idea where to look, because it works with the second agent's phone ringing. Also it works with the standard scripts.

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