I have a new CCX 8.0 Installation with a CUCM 8.0.
My script plays MOH as a prompt while the callers are in the queue. As soon as the first agent phone rings, there is no MOH. But if the first agent does not answer the call and the second agent phone rings the caller does hear MOH.
That was my first guess too .... but you can wait forever.
Meanwhile I found that while the first agent phone rings you can hardly hear some very quiet sounds. Seems there is a problem with the streaming of the MOH. But i have no idea where to look, because it works with the second agent's phone ringing. Also it works with the standard scripts.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...