Unfortunately, I haven't. The customer originally posted that things were working, then later said that it's hit and miss, in the same day with the same agent a supervisor could get a good recording and an error recording. The priority is pretty low so they haven't gotten back to me with any more information for a TAC case.
I have one other customer that is having issues with Recording/Monitoring on SU3, and another with SU2 that will soon be upgrading. The other customer on SU3 is so burned out on Cisco and TAC requests that they've stopped providing me information and want a Cisco tech on site. They're tired of tying up their own staff troubleshooting the issue.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...