I need to be able to mark an abandoned call differently at different times. I.E. if user hangs up before 30 seconds in the queue it would be marked abandoned A, if he hangs up after 30 seconds it would be marked Abondoned B. Does anybody havve a clue how to do this? Thanks for any help!
You cannot use the abandoned feature (or handled feature rather) to do this. You will need to use one of the 10 custom call variables available to you, in order to "flag" the caller as you need. You will also probably need to utilze the Exception Handler "ContactInactiveException" to catch the exception that gets thrown when a caller hangs up. You do that with the On Exception Goto Step.
If the caller hangs up before the greeting finishes playing, set CCV 1 == "Abandoned in Greeting"
If the caller hangs up before the main menu finishes playing, set CCV 1 == "Abandoned in Main Menu"
Please use the star ratings to help drive great content to the top of searches.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...