I have a customer situation whereby a significant number of calls are outbound from the agents.
We use wrap-up data and work time extensively but unfortunately those features are not available on outbound calls.
Has anyone experienced this issue? Work-arounds? Custom code?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...