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CCX 8.5 Configure Wrap-up data on outbound calls

I have a customer situation whereby a significant number of calls are outbound from the agents.


We use wrap-up data and work time extensively but unfortunately those features are not available on outbound calls. 

Has anyone experienced this issue? Work-arounds? Custom code?

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CCX 8.5 Configure Wrap-up data on outbound calls

Wrap up codes are supported for the outbound preview dialer in CCX but they are not supported for ad hoc outbound calls.

Sorry mate

GP.

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