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New Member

CCX 8.5 Triggers stop registering to CallManager

We are experiencing the following issue.

Adding new triggers to applications will suddenly stop registering to CallManager.  Also any changes to existing applications will not be picked up.  Rebooting CCX will fix the issue for a while.  Usually things will work fine for a couple of months, but this time it stopped working after only 2 days.

Some items to note

1. Unified CM Telephony Subsystem goes into partial service (is in service after reboot)

2. VOIP Monitor Subsystem goes to partial service    (is in service after reboot)

CCX version is 8.5.1.11001-35 running under VMWare           

7 REPLIES

CCX 8.5 Triggers stop registering to CallManager

Hi Davin,

You need to check the UCCX - MIVR logs for the exact reason for this issue. You can also attach here, will see the reason for it.

Thanks,

Anand

New Member

CCX 8.5 Triggers stop registering to CallManager

For what subsystem/service should I download them for?

CCX 8.5 Triggers stop registering to CallManager

Hi Davin,

MIVR logs are in the UCCX box.

Please use the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx85rtmt.pdf

Hope it helps.

Anand

Pls rate helpful posts !!

New Member

CCX 8.5 Triggers stop registering to CallManager

OK, I rebooted the CCX server Saturday night and again today it has stopped picking up changes to application and triggers.  I will attach logs as soon as they are done downloading.

New Member

CCX 8.5 Triggers stop registering to CallManager

Logs too big to attach.  You can download them at http://dev.opentechalliance.com/download/uccx.zip

CCX 8.5 Triggers stop registering to CallManager

Hi Davin,

Logs are of 120 MB size, could you please attach the latest MIVR logs with the time stamp when you have witnssed this issue.

Thanks,

Anand

New Member

CCX 8.5 Triggers stop registering to CallManager

Those logs are only for the date range between when I rebooted Saturday night and when the problem was noticed on Tuesday afternoon.  The MIVR logs alone are 96 mb.  I included a couple of more for ease of zipping, but taking them out won't make much difference.

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