I have 2 CCX clusters (both 8.0.2, soon to be 8.5.1) integrated with a single UCM 8.5.1 cluster. Is there a way to "hide" agents in one cluster from reporting in the other cluster? The issue I have is that admins from CCX cluster 2 have to sort through the dozens of agents from CCX cluster 1 in some of the reports just to pick out the few agents that belong to them. They don't actually see call stats from CCX1, but all of the agents from CCX1 show up in the filter list for CCX2. Removing the IPCC extension in UCM will drop the agent from both customers. Is there any way to drop an agent from just one cluster and not the other?
Most agent reports can be run based on Resource Group. Just assign your agents in different clusters to 2 different resource groups and use the detailed tab of the agent report to select the resource group.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...