I have CCX 9.0(2) SU1 and I want to get parameters out of a SQL DB based on the ANI number.
On the CCX web page I configured the database. The 'Test Connection' result is 'Test Connection Successful'
Then I started my script with the DB READ step.
My query is:
SELECT CompanyName, GroupName, PersonName, PhoneNumber FROM [TrustCCX01_PhoneNumbers].[dbo].[PhoneNumbers] WHERE PhoneNumber = $ANI
When I fill in a correct ANI that exist in the database, I get the numbers of rows that contain the ANI (variable)
Then I try to configure the DB GET step. But here I cannot select the 'Enter the Field (Column) Name. It should show the different Column names, so that I can assign the data to variables, but it does not show anything.
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