CCX 9.0 Oldest Contact in Q counting while ringing
Today I got the complaint that form our wallboard agents can see a call in Queue when there are agents in Ready state. I verified that while the call is ringing in agents desk convoldestcontact and oldestcontact in rtcsqssummary are updated. Normally (and this is the current behaviour in CCE) a call is not consedered in queue while ringing.
Is this behaviour configurable and if not, has anyone figuredout how to avoid displaying calls ringing into a wallboard?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...