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Community Member

CCX Angent Q owerflow

Hi

I am making a CCX install and i will like to have 2 service Q's. Q1 and Q2 8different agents). The Q1 has the trigger on it. If no Agents is taking the call after 90 sec i will like this call to be forwarded to Q2 on the Q2 Trigger or som other way.

I am testing this on the sample ICD script but i can figure out how to do this in the editor. pls. help

??

Attached is the sample icd script .

Best regards

Soren Knudsen

1 ACCEPTED SOLUTION

Accepted Solutions
Community Member

Re: CCX Angent Q owerflow

Hi,

I would advise you to do the following:

-in the select ressource step: on the queued branch use the step:

get reporting statistic step. On this step, take the stat: current wait duration (see the script guides)

Once you have that data, just compare it to 90 and if it is greater, then use step:

redirect call to the other trigger.

Best regards,

Chawki

2 REPLIES
Community Member

Re: CCX Angent Q owerflow

Hi,

I would advise you to do the following:

-in the select ressource step: on the queued branch use the step:

get reporting statistic step. On this step, take the stat: current wait duration (see the script guides)

Once you have that data, just compare it to 90 and if it is greater, then use step:

redirect call to the other trigger.

Best regards,

Chawki

Community Member

Re: CCX Angent Q owerflow

Hi

Thanx for this, I have got it to work but on a different way with a if loop and a subscript / de Q.

But the wait you have got an idee thanx .

/soren

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