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New Member

CCX CAD hang on reserved state


We have CCM  and CCX.When CAD in reserve state it hangs and we need to restart the CAD and login in again.Secondly on status bar i see partial status.

Please help me on this



VIP Super Bronze

Re: CCX CAD hang on reserved state

You need to provide more detailed information than this; help us help you.

What have you tried so far to resolve the problem?

When did this start happening

What did you do prior to this starting?

What version of CCX are you on?

What services show down in CAD?

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New Member

Re: CCX CAD hang on reserved state

Call manager version:

IPCC Version: 7.0(1)SR05_Build504

CAD Version: 6.6(1) Build

Call recording service is down in CAD

This problem starts automatically.

I have check the configuration and also restarted services in CAD but the problem still persists

Re: CCX CAD hang on reserved state

Stuck in reserve is usually a misconfiguration of your CSS on the CTI Ports.  Double check your CSS to ensure it includes the Agent's DN partition.

EDIT:  And if it wasn't clear, check the partition of the Agent who is stuck in reserve.  Don't just look in the CSS for a partition that you think is correct.

Anthony Holloway

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