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Community Member

CCX Can we minimize the phone application

Hello Cisco Netpro,

Our client has asked us if there is a way to make the agent application minimize while they are logged into the queue system - whether they are ready for calls or not.

Is this possible?

Thanks!

Paul

3 REPLIES
Cisco Employee

Re: CCX Can we minimize the phone application

Check page 77 or 202

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf

Set to Normal or at the agent preferences on the CAD desktop.

Community Member

Re: CCX Can we minimize the phone application

Hi Joe,

Thanks for your help, but this isn't quite what I was after. We're not using the CAD, the client is asking about the application on the phone itself.

The phone application takes up all the screen real-estate and our client has asked if there is a way to minimize it, for example using a soft-key.

Paul

Cisco Employee

Re: CCX Can we minimize the phone application

Sorry for this misunderstanding. I have not seen a way to set the IPPA to a minimize mode.

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