Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CCX Editor Customizer Error

I am running Windows 7 and I have installed CCX Editor in XP Mode

The last version worked fine however when we upgraded to 7.0(1)SR04_Build443 I uninstalled the older editor and installed the new.  Now when I go to the properties of the steps I get a Error Box with the Title "Customizer Error" There is no wording in the window itself and thier is a red "X" and OK button.  After clicking the OK button it open the customize windown with the wording "Nothing to customize"  Has anyone ran into this error and know how to fix it?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: CCX Editor Customizer Error

Have you tried to disable visual themes, per the docwiki?

This is the worst link in history, but it's all I could find:  http://docwiki.cisco.com/wiki/Issues_with_installing_on_windows_vista_and_windows_7

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
6 REPLIES

Re: CCX Editor Customizer Error

Have you tried to disable visual themes, per the docwiki?

This is the worst link in history, but it's all I could find:  http://docwiki.cisco.com/wiki/Issues_with_installing_on_windows_vista_and_windows_7

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
New Member

Re: CCX Editor Customizer Error

That fixed it!

Thanks

Re: CCX Editor Customizer Error

And thank you for posting back, and not leaving this post orphaned. 

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

CCX Editor Customizer Error

Hello All,

I received this error msg too at uccx 7.0 sr5, i followed the wikidoc changes and then it gave another error msg of java.lan.nullpointer exception".  for troubleshooting , i followed the instructions from below mentioned link and got the problem fixed.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080b04518.shtml

I hope, it would be useful for someone in future.

Thanks

Regards,

Waqas

New Member

Re: CCX Editor Customizer Error

I know this is an old thread but has anyone gotten this to work on Windows 8?

it
New Member

CCX Editor Customizer Error

I got it working in Windows Server 2012 R2 by setting under Compatibility Tab

Run this program in compatibility mode for Windows 98 / Windows ME

Reduced color to 8 bit

Run this program as administrator

3304
Views
10
Helpful
6
Replies