I've seen customers using Nagios with UCCX 7.x & earlier but UCCX 8.x onwards it's Linux platform which is hardened OS as well ( i.e. no add-on apps can be installed ). So if it's UCCX 8.x, then no monitoring agents can be applied on to UCCX server.
Along with RTMT tool, you can check the health of the different UCCX subsystems by through web interface, please navigate to Cisco Unified CCX Serviceability->Tools ->Network services->Cisco Unified CCX Engine->Susystem Manager.
You could also also watch for Real Time Reports (RTR) from UCCX Admin->Tools->Real Time Reports for checking the Rejected call (Abandoned + Aborted) reports.
I am too looking for pointers when it comes to monitoring the ccx 7 using nagios. Till now we have only monitored it by pinging it. After a second failure which I did not notice since the server was up, I believe I should monitor more than just the server being pingable. Now I'm wondering if you did manage to set this up and if yes what services/processes your are monitoring?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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