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CCX queue alerts by e-mail or phone call

Hello,

  I need some guidance on a CCX request. The head of a department would like to get an e-mail or some other alert (not supervisor desktop) that will alert him when a queue goes past a threshold hold time. They currently have UCCX 9 enhanced. I believe the e-mail feature is available in premium but they would prefer not to upgrade to premium for just this 1 feature. Any Ideas on how I might accomplish this would be greatly appreciated.

 

Thanks in advance,

   Jon 

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2 REPLIES

If you are familiar with how

If you are familiar with how to write free form Java you could send email via the builtin Java Classes. One of our forum experts, Gergely, has put together a very nicely written document on how to do this here. Good Luck...and if you need any help with some of the code..I wouldn't mind at all if Greg isn't available..

New Member

Hi Jon,Did you ever figure

Hi Jon,

Did you ever figure this out? I'm looking for something very similar to this. 

Sidney

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