I need some guidance on a CCX request. The head of a department would like to get an e-mail or some other alert (not supervisor desktop) that will alert him when a queue goes past a threshold hold time. They currently have UCCX 9 enhanced. I believe the e-mail feature is available in premium but they would prefer not to upgrade to premium for just this 1 feature. Any Ideas on how I might accomplish this would be greatly appreciated.
If you are familiar with how to write free form Java you could send email via the builtin Java Classes. One of our forum experts, Gergely, has put together a very nicely written document on how to do this here. Good Luck...and if you need any help with some of the code..I wouldn't mind at all if Greg isn't available..
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...