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Community Member

CCX Script

I am trying to create a script to the the following;

Check if any agents are available before placing a call in the queue, if no agents are available, send the call to voicemail.

I have created (cut $ paste) the attached script but it does the complete opposite, it send the call to Voicemail when agents are available and queue the call when no agents are logged in.

3 REPLIES

Re: CCX Script

You should debug it and see what it pulls on the getreportingstatistic. It looks good overall though... what version of IPCC?

Re: CCX Script

I had a very wierd problem like this once, try this

agentsLoggedIn<= 0

True

Send to Voicemail

False

sendtoQueue

also logic would also say in your first try out of curiosity change it to a < sign :p

Community Member

Re: CCX Script

Thanks for the responses. The problem seem to be with the Server and not the script ... I'm working with TAC to try and resolve.

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