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New Member

CCX upgrade from 7.0(1)SR05 to 7.0.2

Hi All,

We have a requirement to upgrade the CCX from 7.0(1)SR05 to 7.0.2. I came to know that I need to upgrade MCS OS version 2003.1.5a SR 8 or higher before CCX upgrade.

UCCX

============

UCCX version:7.0(1)SR05_Build504

Detected Hardware: 7825I05

Detected CPU: 3000

Detected RAM: 2048

Base OS version: 2003.1.4a

I have few queries:

  • •1. To upgrade to 2003.1.5a SR 8 from 2003.1.4a, I have to upgrade to 2003.1.5a first and then to 2003.1.5a SR 8. Is that right ..?
  • •2. I had gone though the read me of 2003.1.5a, however I couldn’t find my Hardware 7825I05 in the supported server list

http://www.cisco.com/web/software/282074325/30690/win-OS-Upgrade-K9.2003-1-5a-Readme.html

What shall I do?

Highly appreciate if someone can help on this..

Thanks,
Sanoop

9 REPLIES
Hall of Fame Super Silver

CCX upgrade from 7.0(1)SR05 to 7.0.2

Sanoop,

1. Correct

2. Acoording to compatibility guide below the I5 server was never supported with any release below CCX 8.5, however if it works for you with current version it should continue working after the upgrade.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

HTH,

Chris

New Member

Re: CCX upgrade from 7.0(1)SR05 to 7.0.2

Thanks Chris..

Any idea how long it would usually takes for the upgrade of OS from 2003.1.4a to 2003.1.5a SR 8 ..?

Also the UCCX upgrade from CCX 7.0(1)SR 5 to CCX 7.0(2)..

Thanks,

Sanoop

New Member

Re: CCX upgrade from 7.0(1)SR05 to 7.0.2

Hi Sanoop,

I completed the entire procedure in 2/3 hours on old MCS 7825 server.

Regards Stefano

New Member

CCX upgrade from 7.0(1)SR05 to 7.0.2

Thanks Stefano...

Also wanted to know, if the CAD will automtically upgrade to new version post the CCX upgrade ..?

Thanks,

Sanoop

Hall of Fame Super Silver

CCX upgrade from 7.0(1)SR05 to 7.0.2

Yes.

Chris

Super Bronze

CCX upgrade from 7.0(1)SR05 to 7.0.2

As long as your users have local admin rights, that is :-)

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

CCX upgrade from 7.0(1)SR05 to 7.0.2

Thanks Aaron...

Also wanted to know if any additional license is needed if we upgrade to 7.0.2 from 7.0(1)SR05.

Thanks,
Sanoop

Super Bronze

CCX upgrade from 7.0(1)SR05 to 7.0.2

Hi

No - you need licenses if you go up a major ver (e.g. 7.0-8.0) and usually if you go up a minor (e.g. 8.0-8.5)

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

CCX upgrade from 7.0(1)SR05 to 7.0.2

Thanks for the info....

Thanks,

Sanoop

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