Yes, this is expected behavior. The action is fired upon clicking the button on CAD. We are not monitoring and firing this event on the disconnect message coming from CUCM because we have no way of knowing if the call dropped from the PSTN or there was something else in the call flow causing the disconnect. UCCX just sees a disconnect or CallStateChanged message into IDLE coming from CUCM. It does not know it was caused by the agent hanging up the call.
To my knowledge there is nothing that can be done to hide this from the agent. If you would like, you can file a PER with your local Cisco account team or if you're a partner through the Partner Forum with the BU and they can take it into consideration.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...