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Community Member

CCX5.0(2)-Call Distribution

Hi!

I call the trigger number and a welcome prompt is displayed but after that the call is not distributed to any agent phone even though the scrip tells so.

What could be the problem?

Thanks,

Ana

2 REPLIES
Community Member

Re: CCX5.0(2)-Call Distribution

How many scripts are you using and how many are reflecting this behavior? How often does this occur?

Community Member

Re: CCX5.0(2)-Call Distribution

Hi!

I'm using icd.aef.

Ana

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