Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

CCX5.0(2) - MOH whiled queued

Hi!

When a call is in a queue is it possible to have some music between messages?

Ana

3 REPLIES
Green

Re: CCX5.0(2) - MOH whiled queued

Of course. What platform are you using - UCCX, UCCE with IP IVR, UCCE or with CVP? All three are somewhat different, although IVR coding in the first two is very similar.

Regards,

Geoff

VIP Super Bronze

Re: CCX5.0(2) - MOH whiled queued

With CCX you can use the Hold and Unhold steps. These will use whatever MoH source is configured on the CTI Ports (or the system defaults if not overridden at the CTI Port level).

An example would look like this:

Queued [Label: QUEUED_LOOP]

--Prompt

--Hold

--Delay X seconds

--Unhold

--Goto QUEUED_LOOP

Community Member

Re: CCX5.0(2) - MOH whiled queued

Ok. Thanks!

170
Views
0
Helpful
3
Replies
CreatePlease to create content