Imagine a customer waiting in a ccx queue to be answered by an operator. Is it possible to prompt this customer after for example 5 minutes of being waiting in the queue, to choose to leave a voice message and turn off?
You can keep a counter in your Queue loop to keep track of how many times the caller has gone through the loop. Calculating how long each loop is, you can then check with a IF step for how long the caller has been in queue.
Let say it takes 1 minute to loop once, use the IF step to check if the counter exceeds 5. If so, play them an extra Menu step prompting if they want to get send to VM.
I haven't done version 7 yet but i would imagine it hasn't changed much from previous versions(???). That said, you should be able to use the "Get Reporting Statistics" node and pull CSQ with Longest Wait Duration data. Then, within the queue as you loop through it I would do an IF statement to check if wait is 5 minutes or more and if it is then route to Menu Prompt and from there you can route wherever you want to or end the call. Hope that helps...
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...