I'm getting some problems when I need to work with strings that contain special characters that are used in Portuguese language. Example of a string with problem is "aplicação" or a the name “João”.
I get the problem when I get text files from the repository to pass to a TTS engine that will speak the read DOC with distortion because it the script don't understand the special characters.
A second example is in the DB Get Step when reading a DataBase. When I have DB fields with strings with special characters I have the same problem. I verify in that case that I'm passing a field with customer name retrieved from the BD to the Cisco Agent Desktop as Enterprise Data, that the string that is passed to the CAD just contains the characters until appear a special characters.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...