I'm getting some problems when I need to work with strings that contain special characters that are used in Portuguese language. Example of a string with problem is "aplicação" or a the name “João”.
I get the problem when I get text files from the repository to pass to a TTS engine that will speak the read DOC with distortion because it the script don't understand the special characters.
A second example is in the DB Get Step when reading a DataBase. When I have DB fields with strings with special characters I have the same problem. I verify in that case that I'm passing a field with customer name retrieved from the BD to the Cisco Agent Desktop as Enterprise Data, that the string that is passed to the CAD just contains the characters until appear a special characters.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...