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Community Member

CCX8 special characters script reading problem

I'm getting some problems when I need to work with strings that contain special characters that are used in Portuguese language. Example of a string with problem is "aplicação" or a the name “João”.

I get the problem when I get text files from the repository to pass to a TTS engine that will speak the read DOC[] with distortion because it the script don't understand the special characters.

A second example is in the DB Get Step when reading a DataBase. When I have DB fields with strings with special characters I have the same problem. I verify in that case that I'm passing a field with customer name retrieved from the BD to the Cisco Agent Desktop as Enterprise Data, that the string that is passed to the CAD just contains the characters until appear a special characters.

Any Idea to support special characters.

Community Member

Re: CCX8 special characters script reading problem

Hi Jose,

You can check these two bug to see if that relates your issue

CSCti11540    Unicode characters not retrieved properly for Oracle DB

CSCtj01144    Russian Characters are not properly displayed on CAD for ECV

thank you


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