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CED more than one digit

iam trying to configure CED node to accept more than one digit for example 4 digits, but it doesnot work, I am using IPCC 7.1 with CVP 3.1?

9 REPLIES
Green

Re: CED more than one digit

You haven't offered much information.

Are you trying to configure a Get Digits microapp to accept 4 digits and return the result to the ICM script that invoked it in Call.CallerEnteredDigits?

Is the ECC variable value of the user.microapp.error_code = 0, indicating success?

Is your VRU script name something like "GD,enter_4_digits" where the associated WAV file is enter_4_digits.wav - with the Configuration Param field set to "4,4" ?

I could be totally wrong, and maybe you are using Cisco CVP VXML Studio (Audium) to create this application.

Please provide more details.

Regards,

Geoff

New Member

Re: CED more than one digit

actualy I am scripting using CED node not microapps, and I am not usin VXML studio I am just using ICM Script Editor and the CED not is not accepting more than one digit, I need to configure it to accept 4 digits, many thanks,

Green

Re: CED more than one digit

That's not a supported method for CVP.

Try the GD microapp. It works perfectly.

Regards,

Geoff

New Member

Re: CED more than one digit

you mean ICM Script Editor CED NODE cannot accept more than one digit

Green

Re: CED more than one digit

luai,

Why don't you post a picture of the ICM script? I'm trying to help you, but I can't guess what you have coded.

Regards,

Geoff

New Member

Re: CED more than one digit

here is the pic

Re: CED more than one digit

I don't see anything coming into the CED node?

Also, I believe what you are trying to do is say, take in 14 as the menu option? I think geoff is right, use GD microapp, return the entereed digits, move it into the CED variable and use the CED node from there!

Chad

Green

Re: CED more than one digit

Chad,

One correction - you don't "move it into the CED variable" - it's already there. The value is returned in Call.CallerEnteredDigits and the CED node looks at that.

Either you can use a series of "IF" nodes examining Call.CallerEnteredDigits or you can use the CED node with various branches. Same thing. If I have only one or two values to check, I use the IF nodes.

If I had more than that I would use the CED node - but I typically build menus in Audium, so I haven't needed to.

Regards,

Geoff

Hall of Fame Super Silver

Re: CED more than one digit

First of all your language's success node does not appear to go anywhere.

In order to collect more than one digit using microapps you need to define the external VRU scripts as "GD" (Get Digits) and then define the paramter with how many digits you wish to collect. The first parameter indicates the min and the second indicates the max expected digits.

Take a look at the CVP Admin Guide for more details about configuraing parameters for microapps.

HTH,

Chris

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