Any reason why CED wouldn't be showing in RCD or TCD? Have some records that show it, some don't. I made several test calls today and all the values were NULL. Still on ICM 7.5.10/CVP 7.X and using a GD/CED node.
Just threw this out there to see if anyone else has run into this before. Calls route as the should and haven't dug too deep into the troubleshooting because it's only a minor complaint and most likely people hitting the 1-2 quickly because they know it's the menu option they need.
2 menu options then straight to queue to skill/MOH. Neither CED option is showing.
Setting it in a PV and Sandeep suggests is a good idea. I once ran into this where I was collecting CED but then running over Microapps after that (music on hold, etc.) and those subsequent apps were overwriting the CED. As a test can you add a hidden prompt for instance and dump those calls to a test agent/skill, with no subsequent apps, and see if CED is shown?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...