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Change Agent Peripheral ID in ICM

Can you do this and still have the agent work? I thought I changed an Agent ID once and had problems with the agent not working anymore? Any ideas?

Chad

4 REPLIES

Re: Change Agent Peripheral ID in ICM

hmm guess no one has done it before :O

Green

Re: Change Agent Peripheral ID in ICM

Should be no problem. They are just numbers. Line them up.

Can I ask why?

Regards,

Geoff

New Member

Re: Change Agent Peripheral ID in ICM

Changing the Agent Peripheral ID might cause some issues such as Agent would never receive a call even if the Skill was assigned to the agent.

This change might impact on the WebView reporting and / or any third party Work force solution reporting. Note that these Agent Peripheral IDs are used along with the Skill Target IDs.

But why is the change intended?

Thanks.

Green

Re: Change Agent Peripheral ID in ICM

I don't really think Chad means a real ID (in the 500x range).

Do you mean the "Peripheral Number"? The number that the agent uses to log in to CTIOS?

This is no problem.

Regards,

Geoff

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