I have a client that has a CCX8.0 with a CUCM They have 10 agents created and working in the call center. Recently they area replacing one of those agents.
They cant create another agent/user because they dont have more licenses, but they ask us to change the "user ID" for the actual user.
We have changed the "User ID" under "End User" menu in the CUCM7. We can see the change reflected in the "RmCm>Resources" menu in the CCX, but the change is NOT reflecting un the "CCX Desktop Administrator". We have already tried pressing the "Synchronize Directory Services" inside the "CCX Desktop Administrator" with no luck. Also the user cannot login.
Do i need to make another change?? What im forgeting change the Agente User ID??
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...