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Community Member

Change CCX Agent USER-ID

Good day,


I have a client that has a CCX8.0 with a CUCM
They have 10 agents created and working in the call center.
Recently they area replacing one of those agents.

They cant create another agent/user because they dont have more licenses, but they ask us to change the "user ID" for the actual user.

We have changed the "User ID" under "End User" menu in the CUCM7.
We can see the change reflected in the "RmCm>Resources" menu in the CCX, but the change is NOT reflecting un the "CCX Desktop Administrator".
We have already tried pressing the "Synchronize Directory Services" inside the "CCX Desktop Administrator" with no luck.
Also the user cannot login.

 

Do i need to make another change??
What im forgeting change the Agente User ID??

 

Thanks for the help. 

 

Osvaldo

2 REPLIES
Hall of Fame Super Silver

Osvaldo,Agent licensing is

Osvaldo,

Agent licensing is not based on named agents, but concurrently logged in agents, so you can define the additional agent at will.

Chris

Community Member

Hello Chris,Ive tried what

Hello Chris,

Ive tried what you suggested but the problem was the same with the creating of the agent.

I can see the new agent in the "RmCm>Resources" menu, but i cannot see it in the "CCX Desktop Administrator".

 

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