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Change/Disable CTRL shortcuts Agent Desktop 8.x

We are having trouble with people disconnecting calls when hitting CTRL-A thinking they are copying text. Is there any way to disable or change the shortcuts?

3 REPLIES
Hall of Fame Super Silver

Change/Disable CTRL shortcuts Agent Desktop 8.x

JD,

It appears it cannot be done per the following statement:

"You cannot change the hint or the shortcut key combination on any of the standard buttons, or assign an additional action to them"

from

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf

HTH, please rate all useful posts!

Chris

Bronze

Change/Disable CTRL shortcuts Agent Desktop 8.x

Correct.  For now, we've disabled the standard button for the workflow group.  I logged a feature request with our account exec though.

Cisco Employee

Change/Disable CTRL shortcuts Agent Desktop 8.x

Same topic is discussed in another thread of Paul's https://supportforums.cisco.com/message/3515674#3515674

GP.

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