Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

Change of Histroical Report Templates Client Software in UCCX 5.0

In UCCX 5.0 there are several Report Templates. One of the template ist the Traffic Analysis. But unfortunately I could not set up seom needed paramateres to this report. Is there a possibility (documentation, software etc.) to change these report templates?

Files from ReportTemplates Directory

IVR_Traffic_Analysis_chart_de_DE.rpt

IVR_Traffic_Analysis_de_DE.xml

IVR_Traffic_Analysis_table_de_DE.rpt

2 REPLIES
Bronze

Re: Change of Histroical Report Templates Client Software in UCC

The report you are looking for is not available in the advanced reporting package. The only option would be to write a custom report. You can also dump this information from the SQL database using the osql.exe command line tool and a SQL script. The CRS SQL schema is described here:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/admn_app/schema/index.htm

Re: Change of Histroical Report Templates Client Software in UCC

You can copy and modify report templates using Crystal Reports. All UCCX reporting is built in Crystal Reports. So, you can hack the reports.

179
Views
0
Helpful
2
Replies
CreatePlease to create content