IPCC Express 4.0.4 - I am working with a customer who has a strict policy on desktop group policies and does not allow the port numbers required by CAD to pass through the firewall on the desktops. Does anyone know if there is a way to modify the port numbers (59000 - 59030) used by the applications.
An agent desktop is a required component of an IPCC deployment. From the agent desktop, the agent performs agent state control (login, logout, ready, not ready, and wrap-up) and call control (answer, release, hold, retrieve, make call, transfer, and conference).
Within the Cisco Intelligent Contact Management (ICM) configuration, an IPCC agent desktop is not statically associated with any specific agent or IP Phone extension. Agents and IP Phone extensions (device targets) must be configured within the ICM configuration, and both are associated with a specific Cisco CallManager cluster. When logging in from an agent desktop, the agent is presented with a dialog box that prompts for agent ID, password (optional, depending upon agent configuration in the ICM), and the IPCC phone extension to be used for this login session. It is at login time that the agent ID, IP Phone extension (device target), and agent desktop IP address are all dynamically associated. The association is released upon agent logout. This mechanism enables an agent to hot-desk from one agent desktop to another. It also provides for laptop roaming so that an agent can take their laptop to any IP Phone and log in from that IP Phone (assuming the IP Phone has been configured in the ICM and in Cisco CallManager to be used in an IPCC deployment). Agents can also log in to other IP Phones using the extension mobility feature.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...