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New Member

Changing Agent Extension on UCCX, taking long time

Hi

We haev UCCX 7 with CUCM 7. We have observed that when the agent extension is changed on the CUCM administration page, it takes 25-40 mins to take effect, that is, if extension is changed from 1000 to 1001 for agent 'A', Agent is not able to login to new extension 1001 for next 25-40 mins.

How can we overcome this wait time?

Thanks.

2 REPLIES
Bronze

Re: Changing Agent Extension on UCCX, taking long time

Can you provide the following info?

CallManager full Version

IP Phone

Phone load

Was there any upgrade or change done before the problem rose?

New Member

Re: Changing Agent Extension on UCCX, taking long time

CUCM v 7.0

UCCX v 7.0

Cisco IP Phone 7942

Default Phone Load

This is a new setup for UCCX, no new changes or upgrades performed after the initial setup.

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