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Changing agent skills (UCCX8.5)

We're running UCCX 8.5.  Our supervisors need the ability to add/remote/update skills for agents.  I know this can be done via the

Cisco Unified CCX Administration web GUI.  But I wasn't sure if Supervisors can do that, or only Administrators?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Changing agent skills (UCCX8.5)

Bill,

Depending on the setting for supervisors in the System Parameters page, supervisors can access and change skills for agents in their team, or for all teams (based upon this setting) via the UCCX admin page.

Tanner Ezell
www.ctilogic.com

Tanner Ezell www.ctilogic.com
1 REPLY

Changing agent skills (UCCX8.5)

Bill,

Depending on the setting for supervisors in the System Parameters page, supervisors can access and change skills for agents in their team, or for all teams (based upon this setting) via the UCCX admin page.

Tanner Ezell
www.ctilogic.com

Tanner Ezell www.ctilogic.com
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