10-08-2013 11:55 AM - edited 03-14-2019 12:33 PM
We're running UCCX 8.5. Our supervisors need the ability to add/remote/update skills for agents. I know this can be done via the
Cisco Unified CCX Administration web GUI. But I wasn't sure if Supervisors can do that, or only Administrators?
Thanks
Solved! Go to Solution.
10-08-2013 12:09 PM
Bill,
Depending on the setting for supervisors in the System Parameters page, supervisors can access and change skills for agents in their team, or for all teams (based upon this setting) via the UCCX admin page.
Tanner Ezell
www.ctilogic.com
10-08-2013 12:09 PM
Bill,
Depending on the setting for supervisors in the System Parameters page, supervisors can access and change skills for agents in their team, or for all teams (based upon this setting) via the UCCX admin page.
Tanner Ezell
www.ctilogic.com
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