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Changing Agent Skills

UCCX 8.5 SU1 (soon to be SU4).

When we add/remove an Agent Skill (or update their competency in an existing skill), do we need to have them log out and back in to CAD or is the change instant?

Thanks

Bill

  • Contact Center
1 ACCEPTED SOLUTION

Accepted Solutions

Changing Agent Skills

It's instant.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway Please use the star ratings to help drive great content to the top of searches.
1 REPLY

Changing Agent Skills

It's instant.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

Anthony Holloway Please use the star ratings to help drive great content to the top of searches.
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