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Changing Agent Skills

billmatthews
Level 1
Level 1

UCCX 8.5 SU1 (soon to be SU4).

When we add/remove an Agent Skill (or update their competency in an existing skill), do we need to have them log out and back in to CAD or is the change instant?

Thanks

Bill

1 Accepted Solution

Accepted Solutions

Anthony Holloway
Cisco Employee
Cisco Employee

It's instant.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.

View solution in original post

1 Reply 1

Anthony Holloway
Cisco Employee
Cisco Employee

It's instant.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.