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Changing agent status in Not Ready state causing call to fail, ctios client.

Condition:

1. Using CTI OS Client release 9.0, ICM 9.0.4, UCM 9.1.2, CVP 9.0;

2. Agent in Not Ready state;

3. There are no other agents in queue;

4. Client is calling to the ICM script and coming to the queue;

5. If the Agent go to Ready State and after one second go back to Not Ready state the customer call is failing;

Does someone know workaround for this?

Thank you for help!

Dmitry

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New Member

Changing agent status in Not Ready state causing call to fail, c

I found the woekaround.

The reason was the lack of ICM step "LAA"

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