Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

Changing IPCC default prompt

I have IPCC 4.0(5)

In IPCC get digit string step ;if time out without entering any digits system plays default prompt"are you still there".

How I can change it?

How I can increase the time out seconds?

Any Idea?

Thx..

2 REPLIES
Cisco Employee

Re: Changing IPCC default prompt

You can play a custom wave file if you edit the Play Prompt step under the Timeout Branch, of the Get Digit String Step.

See page 171, of the below doc has a screenshot. Replace still_there.wav with your wave file.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/programming/script_devp/gs_with_scripts/crs401gs.pdf

Initial Timeout (in sec) property of the node sets the timeout for initial input.

See page 169 of the same doc.

Community Member

Re: Changing IPCC default prompt

Those system prompts can be found under the IPCC installation folder. So if i remember:

c:/program files/wfavid/prompts/system/

Best regards,

Chawki

425
Views
0
Helpful
2
Replies
CreatePlease to create content