You could theoretically do customize the desktop to do this, however the custom code would involve going to ready for a split second then going back to not ready. Pretty much doing the same thing the above poster mentioned.
It seems like all of our proposed solutions or suggestions, which I very much appreciate, center around the Agent Desktop application. What if we took a different approach to changing Not Ready states and actually used the phone itself (dedicated Not Ready button) instead of the application?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...