changing script boolean variable's value without access to Web Interface.
For our call center script, we have a few boolean type variables which are defined as "parameters". We typically change the values of these via the CRA Administration web interface. I would like to be able to change these by dialing in from an external phone (via cell phone, home phone, etc.) to change these values (via DTMF codes??) These variables indicate whether we are open or closed... and thus determine whether or not to put callers in queue, but instead play a "unexpected closed" message. Think "snow day", "inclement weather", "network outage". The person who needs to close the call center (by changing these parameter variable values from false/true) doesn't always have access to internet & vpn in order to bring up the CRA Administration web interface to check the box for the parameter. Any ideas?
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
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