Changing service level threshold in Call type (Config manager)

[hemal.mehta]

I am using ICM 8.0.3 and in the process of changing the service level threshold for some call types and overriding the default value. Just want to confirm, if I need to restart any services for the change to be reflected or would it be automatic.

[Gergely Szabo · Accepted solution]

Hi, it is automatic.
One thing to remember, though:
Historical data is historical, it won't change for Service level, for instance for the past. So if you have a CallType named SuperAwesomeCallType with 30 seconds as the default, all historical tables will still reflect that for the period of time up to the moment of the change.
G.


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[david.macias]

Another note, the change is automatic, but I recommend you do it after hours or at the end of week or month to have a zero day when you go from old SL to new SL.

david

[hemal.mehta]

Sure, I understand the past and the hrs to change.  Just wanted to confirm the restart part. Thanks guys.