i have a WEIM Agent chattting with a customer, while chatting a windows problem appeared on the pc and the explorer got restarted. after relogging to weim agent screen the chat running activity didnt appear as an ongoing chat activity (current folder) also the activity didnt show as completed activity. while the pull chat button is blincking. if i click on pull chat a message "no activity pending" appears while it do keep blinking amber.
the chat activity shows on "cases / open " folder. if i choose to close case, a message appears that the chat activity is still running and case cannot be closed before completing this chat activity. while this chat activity do not show in order to close it.
This is a well known problem with EIM 4.3. Maybe it's been resolved in 4.4? If I recall correctly, it is something in the header of the email that causes it to get stuck in the system... so if you requeue it, it will only get stuck again.
Without having the query in front of me, I believe you must set the activity status completed (9000) substatus done (9100) in the table Geoff mentioned.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...