In the previous versions, UCCX could have Chat as one of the communications channels for customers. But from UCCX 7, the WIM (and the chat channel) is not available. In fact, Chat is a favoured channel of many customers. So could anyone tell me what product I can use for Chat channel if I already have UCCX installed?
The key is, you need to find a way to make those two isolated systems (at least) know about each other. Either way, you won't get true consolidated reporting.
If I were you, I would probably set up an XMPP (~ Jabber) server, and customize it to take a look at the UCCX statistics and the agent availability before routing a chat session to the agent. Anyway, this would require a lot of programming.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...