Chat feature for CAD BE

[RichSS.75]

Is the agent chat feature available on CAD-BE.  I log in on CAD-BE and I do not see the chat feature.

Thanks

[Aaron Harrison · Accepted solution]

Hi

Found this note in the CDA user guide for 8.x :

　

NOTE:

For CAD-BE agents, a high priority chat message can be sent but it cannot be replied to by the supervisor, because CAD-BE agents do not have chat capability.

Aaron

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[RichSS.75]

Thank you