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New Member

Chat feature for CAD BE

Is the agent chat feature available on CAD-BE.  I log in on CAD-BE and I do not see the chat feature.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Super Bronze

Chat feature for CAD BE

Hi

Found this note in the CDA user guide for 8.x :

 

NOTE:

For CAD-BE agents, a high priority chat message can be sent but it cannot be replied to by the supervisor, because CAD-BE agents do not have chat capability.

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
2 REPLIES
Super Bronze

Chat feature for CAD BE

Hi

Found this note in the CDA user guide for 8.x :

 

NOTE:

For CAD-BE agents, a high priority chat message can be sent but it cannot be replied to by the supervisor, because CAD-BE agents do not have chat capability.

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Chat feature for CAD BE

Thank you

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