Hi could you tell me how do you setup the code that is generated in the CCX to test the chat agent? I mean i already have the code i show you below, now how can I setup the conexion or link with the ccx? I save it in a HTML file and i open it in a PC bit there i cant get the conexión, what else I need to do? I do really aprecciate your help
Hi!, yes i did the set up with social miner but in the web page i got this message "SocialMiner has been configured and the data has been saved successfully", but the fields about SocialMiner Status appears with a red cross.
I have socialminer version 8.5.5
My socialminer is working well byself i mean i can chat using only the socialminer
But if i open the web chat agent from my agent desktop in teh web broser i got the error
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...