Check UCCX logs.

[Waldo Roca Martin]

Hello.

I have to check some logs in a UCCX. I'm trying connect through RTMT to get the logs but I have authentication issue.

This is the first time I'm going to access to UCCX with the RTMT tool. I have the user and pass to connect to CLI and web administration page.

But I can't connect the RTMT to UCCX using these ursers or passwords.

So, do I need another different user?

Another questiong is:

Can I get the logs through CLI commands?

Thanks for the answers

[Gajanan Pande · Accepted solution]

Make sure you use the RTMT tool downloaded from UCCX Plugin page & not the one from CUCM Plugin page. They dont work with each other. Ofcourse login to RTMT using the admin credentials.

If it helps, pls rate the post.

GP.

[Karthik Sivaram · Accepted solution]

Waldo,

Also in relation to your question on collecting logs from cli . Here is a link for it...

http://docwiki.cisco.com/wiki/UCCX_CLI_log_collection

Hope that helps!

Thanks,

Karthik

[Waldo Roca Martin]

Thank you for the answers.

Yes, UCCX uses a different account to CLI user and WebSite user. This is applicatio user. You can reset the password with these CLI commands.

utils reset_application_ui_administrator_password

utils reset_application_ui_administrator_name

Now I can use the RTMT with UCCX.

Yes Karthik, that was usefull

The logs are located here

platform/log/cli*.log
uccx/log/MCLI/*

So, I think you can get the logs using this command.

file get activelog /uccx/log/MCVD/*.*

Regards