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New Member

Check UCCX logs.

Hello.

I have to check some logs in a UCCX. I'm trying connect through RTMT to get the logs but I have authentication issue.

This is the first time I'm going to access to UCCX with the RTMT tool. I have the user and pass to connect to CLI and web administration page.

But I can't connect the RTMT to UCCX using these ursers or passwords.

So, do I need another different user?

Another questiong is:

Can I get the logs through CLI commands?

Thanks for the answers

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2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

Check UCCX logs.

Make sure you use the RTMT tool downloaded from UCCX Plugin page & not the one from CUCM Plugin page. They dont work with each other. Ofcourse login to RTMT using the admin credentials.

If it helps, pls rate the post.


GP.

Check UCCX logs.

Waldo,

Also in relation to your question on collecting logs from cli . Here is a link for it...

http://docwiki.cisco.com/wiki/UCCX_CLI_log_collection

Hope that helps!

Thanks,

Karthik

3 REPLIES
Cisco Employee

Check UCCX logs.

Make sure you use the RTMT tool downloaded from UCCX Plugin page & not the one from CUCM Plugin page. They dont work with each other. Ofcourse login to RTMT using the admin credentials.

If it helps, pls rate the post.


GP.

Check UCCX logs.

Waldo,

Also in relation to your question on collecting logs from cli . Here is a link for it...

http://docwiki.cisco.com/wiki/UCCX_CLI_log_collection

Hope that helps!

Thanks,

Karthik

New Member

Check UCCX logs.

Thank you for the answers.

Yes, UCCX uses a different account to CLI user and WebSite user. This is applicatio user. You can reset the password with these CLI commands.

utils reset_application_ui_administrator_password

utils reset_application_ui_administrator_name

Now I can use the RTMT with UCCX.

Yes Karthik, that was usefull

The logs are located here

platform/log/cli*.log
uccx/log/MCLI/*

So, I think you can get the logs using this command.

file get activelog /uccx/log/MCVD/*.*

Regards

 
2394
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