Sorry about that, i couldnt able to explain exactly what i wanted to achieve.
Ok, If i have four Queues for better reporting purpose and different agents are assigned to different queues.
Like Agent 1 - CSQ 1
Agent 2 - CSQ 2
Agent 3 - CSQ 3
No Agent is part of other Queue because of nature of busiess and expretise
Now System always check if any or the agent is logged in to IPCC (regarless of which queue agent belongs to) and if agent is logged in and not ready it places the call in the queue. My question is If agent is part of Say CSQ1 and if customer selects option to route the call for CSQ2. Why system puts the call in the Queue loop? Since agent doesnt belong to the selected Queue, as per my logic system should goto VM after checking that there is no agent for this queue who is logged in.
I am not able to achieve this.
IF you can help me out in finding the way, please let me know, and also you may let me know if you would like me to explain it more.
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