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CIM EIM Agent "Send" and "Send and Complete" buttons disapear

Hi Currently have a customer with a few days with Cisco Interaction Manager deployed, version is 4.3(1), sometimes and on random order, agents experience an issue, they are unable to get "Send" and "Send and Complete" buttons, i've reviewed release notes, but i don't know if i'm hitting a bug or this is a configuration issue.

Regards,

Claudio.

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5 REPLIES
Green

Re: CIM EIM Agent "Send" and "Send and Complete" buttons disapea

What do you mean? Do you mean that the buttons simply are not there?

What browser are you using? Have you installed JRE 1.6_13 or something similar? I always suggest cleaning out the browser cache (delete all files), cookies etc and retesting.

Regards,

Geoff

New Member

Re: CIM EIM Agent "Send" and "Send and Complete" buttons disapea

Hi Geoff,

Have IE7 and Java 1.6_14 which is on the CIM CD, and configured the IE as the browser setting guide suggest to do. I've tryied what you suggested several times before, i've noticed that is more like a licensing issue in case the application hangs or user close the explorer without closing the session, on the licensing tab from help i see that the sessions stills in use, even when call center is closed, so i need to restart the Cisco Service to free the licenses.

So if i need to open a TAC case i'll need a new type of issue, Weird behavior or Unexpected session preservation.

Regards,

Claudio.

New Member

Re: CIM EIM Agent "Send" and "Send and Complete" buttons disapea

I had to go to TAC for the answer to this question, seems it's a known bug which will be fixed on CIM 4.3(3). So a temporal solution is to deploy a unlimited license (weird solution).

I'm not so happy about this kind of solutions but, i'm waiting for the license file once the 4.3(3)  is released.

Regards,

Claudio.

Green

Re: CIM EIM Agent "Send" and "Send and Complete" buttons disapea

seems it's a known bug which will be fixed on CIM 4.3(3). So a temporal solution is to deploy a unlimited license (weird solution).

I'm not so happy about this kind of solutions but, i'm waiting for the license file once the 4.3(3)  is released.

Service release 4.3(2) is supposed to be released at the end of July. It enables CIM compatibility with UCCE 8. Is that the version you mean? Waiting for 4.3(3) may mean a long wait.

Regards,

Geoff

New Member

Re: CIM EIM Agent "Send" and "Send and Complete" buttons disapea

Sorry, the version you mention is correct.

Regards,

Claudio.

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