CIM EIM Agent "Send" and "Send and Complete" buttons disapear
Hi Currently have a customer with a few days with Cisco Interaction Manager deployed, version is 4.3(1), sometimes and on random order, agents experience an issue, they are unable to get "Send" and "Send and Complete" buttons, i've reviewed release notes, but i don't know if i'm hitting a bug or this is a configuration issue.
Re: CIM EIM Agent "Send" and "Send and Complete" buttons disapea
Have IE7 and Java 1.6_14 which is on the CIM CD, and configured the IE as the browser setting guide suggest to do. I've tryied what you suggested several times before, i've noticed that is more like a licensing issue in case the application hangs or user close the explorer without closing the session, on the licensing tab from help i see that the sessions stills in use, even when call center is closed, so i need to restart the Cisco Service to free the licenses.
So if i need to open a TAC case i'll need a new type of issue, Weird behavior or Unexpected session preservation.
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