We are thinking deploying a Cipc in call center enviorment with extension mobilty . Actually i have configured one which works fine if i use agents Id under device name, login/logout service works fine. Then we have Call recording(QM) where i am very confused it is not picking up the device name which in this case is agents name instead of MAC. let say if use a MAC instead of agent Id in configuration. The login service do not work.
i know there a lot people out there using CIPC in contact center. Please advise me how to configure one.
I think they have auto registration on in their Cm . So what i did is install a soft phone on the machine and let it auto register and copied the mac. I was able to configure login service it was not enabled on the device. I have to configure 80 phones what is the easiest way? If Bat these phones in the system it will not give the mac to to configure. Or it will be better to hard code there lines and take the UDP out. Since soon they will have laptops for work.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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